Reliable, Sustainable caterers focused on being the best of catering companies in Johannesburg.

 

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GET IN TOUCH: 0784995386 | Email: Info@imaginationbox.co.za

Terms & conditions

Catering Cart – Bespoke catering companies in Johannesburg.

 

 Online food product purchases are subject to these terms and conditions of our services:

The Contract: by placing an order with The imagination box catering company. The Customer is offering to purchase Goods or Services from Warren Goncalves.

T/A The imagination box catering company on the basis of these Terms.

The contract shall only be formed when the Customer completes the order form.

And receives the disclaimer and The imagination box catering company acknowledges acceptance of the order by confirmation of the order.

The Customer is responsible for checking that the terms and details of any order are correct and accurate.

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PLEASE ALSO TAKE NOTE OUR ALLERGY STATEMENT. AND THEREFORE, THIS SHOULD BE INFORMED TO YOUR GUESTS.

ALLERGY STATEMENT: MENU ITEMS MAY CONTAIN OR COME INTO CONTACT WITH WHEAT, EGGS, PEANUTS, TREE NUTS, AND MILK. FOR MORE INFORMATION PLEASE FEEL FREE TO ASK OR VISIT OUR KITCHEN. PLEASE BE SURE TO CHECK YOUR STATUS WITH A MEDICAL PRACTICIONER IF YOU ARE UNSURE OF YOUR ALLERGIES.

Cart – The Customer’s duties:

The Customer understands and agrees.

That the timely execution of The imagination box catering company duties will at times depend upon the timely provision of information.

As well as and instructions by the Customer.

In addition, Any Customer hereby confirms that they will provide such information and instructions in a timely way.

If the customer is breach of this contract where such breach has been caused.

By the Customer’s failure to provide the required information.

And instructions according to the agreed deadlines.

Therefore, The Customer also agrees to compensate.

The imagination box catering company for any additional expenses incurred through the Customer’s failure to meet agreed deadlines. Similarly, cancellations in bookings.

Therefore, The Customer has agreed to confirm the schedule details two weeks prior to the Event.

In addition.

Above all, The Customer is responsible for acquiring all permits and necessary permission for all locations.

  On which The imagination box catering company will be performing services.

Catering companies in Johannesburg.

For instance, The Customer has hereby indemnified The imagination box catering company.

In respect of any actions brought against The imagination box catering company. Because, of failure by the Customer to properly advise of the requirements for permits and permissions.  

In other words, if your looking for reliable catering companies in Johannesburg.

Offering bespoke food services and Above all, Quality catering services and In addition, trained staff with attention to detail and Similarly, a shared goal.

In conclusion, We strive to serve you best!

Drinks services:

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Return Policy

Returns Policy: Frozen Meal Delivery

At The imagination box we strive to ensure that each of our customers is completely satisfied with their purchase. However, we understand that there may be occasions where you need to return a product. Below, you’ll find our returns policy for frozen meal deliveries:

  1. Eligibility for Returns:

You may be eligible for a return if you have received a damaged, defective, or incorrect item.

We do not accept returns for items that have been opened or consumed due to health and safety regulations.

  1. Reporting Issues:

If you receive a damaged, defective, or incorrect item, please contact our customer service team within [number of days] days of delivery.

Provide your order number and clear images of the issue to assist our team in resolving the matter efficiently.

  1. Return Process:

Upon receiving your request, our customer service team will assess the situation and provide instructions on the return process if applicable.

Depending on the nature of the issue, you may be asked to return the item(s) in their original packaging for inspection.

  1. Refund or Replacement:

Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your return.

If approved, you may choose between a refund to your original payment method or a replacement of the item(s) at no additional cost.

Refunds will be processed within [number of days] days of approval.

  1. Non-Returnable Items:

We do not accept returns for items that have been opened or consumed.

Any item not in its original condition, damaged, or missing parts for reasons not due to our error is not eligible for return.

  1. Shipping Costs:

If the return is due to our error (e.g., damaged, defective, or incorrect item), we will cover the return shipping costs.

If the return is for any other reason, you will be responsible for covering the return shipping costs.

  1. Contact Us:

If you have any questions or concerns regarding our returns policy or your specific situation, please don’t hesitate to contact our customer service team at [customer service email or phone number].

Note: This returns policy is subject to change without prior notice. Please refer to our website or contact customer service for the most up-to-date information

Contact us - Mobile number

For mor information or a discussion – Please contact our support on info@imaginationbox.co.za or call +2778499386.